Customer Service
How to Respond to Negative Online Reviews
An Unexpected Lesson in Responding to Negative or Bad Online Reviews I was just finishing up work on a newly redesigned website for a client when I noticed it.
Making Friends with Customers – The Pros & Cons
Making Friends with Customers – Yes or No? Making friends with customers – is it always a gamble? We get this advice all the time online…”build customer relationships!” After all there are social media companies has built a multi-billion dollar businesses encouraging us to play nice and become friends with our clients and customers. But there […]
Relationship Marketing – 7 Customer Relationship Killers
Relationship Marketing – Are you Making these Customer Relationship Mistakes? Are You Accidentally Pushing Away & Pissing Off Customers? The relationship between a small company and their customers is a tricky one. While not as intense as that with family members, surprisingly enough, long term business relationship have similar risks for both parties as any […]
4 Simple Ways To Stay In Front Of Your Customers
How to stay in front of your customers – without being a kissy-butt? Do you want to know the best ways to hold the attention of your prospective customers? Running a small business takes a lot of hours. Even if it’s a labor of love or a pursuit of passion, if you are in business […]